Frivo support
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Questions about an offer, a case in progress, a partnership, or something that has gone wrong. We are here to help you!
Before you write in
These come up most often.
My application is stuck. Who do I ask?
Open the case in the app first. Every stage, including what the old lender has and has not sent, is updated there. If it has not moved for five working days, write in with the case number and we will escalate with the lender.
Something on my ledger is wrong.
Tap the loan and choose Report a problem. Tell us which figure is off. If it came from a sanction letter upload, attach the page. Fixes usually land the same day.
I am a lender. How do I join the panel?
Pick Partnership or lender enquiry above. We onboard regulated banks and NBFCs only, and the fee is the same for every partner, so please do not send a rate card.
I want my data deleted.
Write to support@frivo.in from your registered email with the subject Delete my account. We confirm within two working days and complete deletion within thirty, except records a lender is legally required to keep.