In short: we collect what you add to Frivo to show you what your loans cost and who will beat your rate. We never ask for your bank login, we never sell your data, and your documents go to a lender only when you choose one.
You can see, correct or delete your data at any time, in the app or by writing to us.
Who we are
Frivo is not yet incorporated as a company. Until it is, the Services are run by its founder, Payash Gaur, from Sector-44, Gurugram, Haryana 122003, India ("Frivo", "we", "us"). Once Frivo is incorporated, the company will run the Services and we will update this policy to say so.
This policy covers the website at frivo.in, the Frivo app at app.frivo.in and any Frivo mobile app (together, the "Services"). For the personal data you give us, Frivo is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act").
What we collect
On this website
You can read the website without giving us any personal data. It sets no cookies and runs no analytics or advertising trackers. Our hosting provider records standard request logs (IP address, browser type, the page requested and the time) to keep the site secure and working. If you write to us through the contact form, we receive what you type: your name, mobile number, email, the topic and your message. The form is delivered to our team by email through Web3Forms, a form delivery service, which does not store submissions.
In the Frivo app
| What | Examples | Where it comes from |
|---|---|---|
| Sign-in details | Mobile number, one-time-password requests, the IP address and time of each request | You, and your device |
| Profile | Name, age, occupation, marital status, monthly income and expenses, whether you own or rent your home and the rent, insurance cover, risk preference, a credit score you enter, an optional photo | You |
| Loans and cards | Lender, amounts borrowed and outstanding, interest rate, EMI, tenure, due dates, payments and late fees | You, or read from documents you upload |
| Assets | Fixed and recurring deposits, savings, equity and PPF/EPF balances you choose to add | You |
| Documents | Sanction letters, loan and card statements, foreclosure letters, and the figures read from them | You |
| Frivo AI conversations | The questions you ask and the answers given | You |
| Requests | Switch or balance transfer requests you submit, the lender you chose, and each step of the case | You, the lender and our team |
What we never ask for: your net banking login, card numbers, CVV, UPI PIN or bank OTPs. The Services do not read your SMS, contacts, call logs, photo gallery or location.
Credit reports: Frivo does not pull your credit report, and does not share your details with any lender or credit bureau to find offers. Offers are worked out from the information you give us. A lender runs its own checks only after you choose to apply with it.
Why we use it
We use your personal data only for these purposes, with your consent or where the law allows it without consent:
- To run your ledger: work out what each loan costs, the interest still to pay, and which one to clear first.
- To explain your loans and documents in plain language through Frivo AI.
- To find lenders that will beat your current rate and show you what each offer saves, net of fees.
- To pass your application to the lender you choose, when you choose one, and to follow up with your old lender on your behalf.
- To verify your mobile number, keep your account secure and prevent fraud and abuse.
- To answer your questions and complaints.
- To send you service messages, such as updates on a case you opened. We send marketing messages only if you have agreed to them, and you can stop them at any time.
- To meet legal and regulatory obligations, and to establish or defend legal claims.
We do not sell or rent your personal data, and we do not use it for advertising. Frivo does not make credit decisions: whether you get a loan, and at what rate, is decided by the lender.
How Frivo AI uses your data
Frivo AI answers questions and reads the documents you upload using Google's Gemini models, accessed through Google's API. We send only what a request needs: your question, the relevant loan details, or the document you asked us to read. We use Google's paid API service, under which Google does not use your questions, documents or answers to train its models.
AI answers are informational. Check any figure before you act on it; the lender's sanction letter and Key Fact Statement are what count.
Where your data is stored
Your account data and documents are stored in India, in the Mumbai region of our database provider. Some service providers, such as Google for Frivo AI and Web3Forms for the contact form (servers in the United States), process parts of a request outside India; where they do, it is under contract and as permitted by the DPDP Act.
How long we keep it
- Account, ledger and documents: for as long as your account is open. When you delete your account, we erase it within 30 days.
- Frivo AI conversations: for as long as your account is open, unless you delete them sooner. You can delete any chat in the app at any time.
- Sign-in records (mobile number, IP address, time): 180 days, for security and fraud prevention.
- Contact form messages: 12 months after the conversation ends.
- Records that a lender or the law requires us to keep, such as those of a loan you took through Frivo, for the period the law requires.
Your rights
Under the DPDP Act you can:
- ask for a summary of the personal data we hold about you and who we have shared it with;
- correct, complete or update it; most of it you can edit yourself in the app;
- have it erased: in the app, go to Settings and choose Delete account, or write to us;
- withdraw consent at any time, as easily as you gave it; this does not affect anything done before you withdrew it;
- nominate someone to exercise these rights for you if you die or are unable to; and
- complain to us, and then to the Data Protection Board of India if you are not satisfied with our answer.
To use any of these rights, write to support@frivo.in from your registered email or mention your registered mobile number. We confirm within two working days and complete most requests within 30 days.
Age limit
The Services are for people aged 18 and over. We do not knowingly collect personal data from anyone under 18.
How we protect it
Data travels over encrypted connections (HTTPS) and is encrypted at rest. Each member's records are protected by row-level access rules, so a signed-in member can only ever reach their own data. Access by our team is limited to what a task needs.
No system is perfectly secure. If a breach affects your personal data, we will tell you and the Data Protection Board of India as the law requires, and explain what we are doing about it.
Changes to this policy
When we change this policy we update the date at the top. If a change affects how we use personal data you have already given us, we will tell you in the app or by email before it takes effect, and ask for your consent where the law requires it.
Grievance Officer and contact
For any question or complaint about your personal data, contact our Grievance Officer:
Payash Gaur, Grievance Officer, Frivo
Sector-44, Gurugram, Haryana 122003, India
Email: grievance@frivo.in
Phone: +91 83750 24057, Monday to Saturday, 10 am to 7 pm IST
We acknowledge complaints within two working days and resolve them within 30 days. General questions can go to support@frivo.in. You can also read our Terms of use.